Terms and Conditions
Welcome to Lighthouse Healthcare Support. These Terms and Conditions outline the rights and responsibilities of both parties when using our NDIS support services, including the provision of support workers to NDIS participants and facilities.
Definitions
- “Company” / “We” / “Us” refers to Lighthouse Healthcare Support.
- “Client” / “You” refers to the NDIS participant, their nominee, or the NDIS-registered facility receiving our services.
- “NDIS” refers to the National Disability Insurance Scheme.
- “Support Services” refers to the disability and healthcare services we provide, including personal care, domestic assistance, community participation, Short-Term Accommodation (STA), and Supported Independent Living (SIL).
- “Support Workers” refers to the trained staff members we provide to assist with participant needs.
Scope of Services
We provide the following services in compliance with NDIS guidelines:
- Support Coordination Services – Assistance in planning and managing NDIS-funded supports.
- Short-Term Accommodation (STA) – Temporary housing and support for participants.
- Supported Independent Living (SIL) – Long-term shared or independent living support.
- Personal Care Assistance – Daily living support, including hygiene, dressing, and mobility.
- Community Access Support – Assistance with social and recreational activities.
- Household Tasks – Support with cleaning, meal preparation, and household maintenance.
- Respite Care – Temporary relief for carers and families.
- Facility Support Workers – Provision of qualified staff to NDIS-registered facilities.
Client Responsibilities
As a client, you agree to:
- Provide accurate and up-to-date information regarding your needs and NDIS funding.
- Treat our support workers with respect and ensure a safe working environment.
- Comply with NDIS guidelines and policies related to your funded supports.
- Notify us of any changes in your support needs or funding arrangements.
- Make payments on time (if applicable) for services outside of your NDIS funding.
Our Responsibilities
Lighthouse Healthcare Support agrees to:
- Provide qualified, trained, and compliant support workers.
- Deliver services professionally, ethically, and in line with NDIS guidelines.
- Ensure worker safety and compliance with Australian employment laws.
- Maintain participant confidentiality and protect personal information under the Privacy Act 1988 (Cth).
- Regularly review service quality to ensure high standards of care.
Service Bookings & Cancellations
- Appointments & Bookings: Services must be scheduled in advance through our team.
- Cancellations: At least 24 hours’ notice is required for cancellations. Failure to provide notice may result in a cancellation fee.
- Emergency Cancellations: If cancellations occur due to medical emergencies or unforeseen circumstances, we will accommodate rescheduling.
Payment Terms
- Services are billed directly to the NDIS (if applicable) or privately if not covered under NDIS funding.
- Invoices must be paid within 14 days of issue, unless otherwise agreed.
- Late payments may result in a temporary suspension of services.
Workplace Health & Safety (WHS)
We adhere to Australian workplace safety regulations and expect clients and facilities to:
- Provide a safe environment for support workers.
- Report hazards or incidents immediately.
- Allow workers to operate within their professional scope and responsibilities.
Confidentiality & Privacy
- We collect, store, and use personal information in line with the Privacy Act 1988 (Cth) and NDIS Code of Conduct.
- All client information remains confidential and is only shared with authorised parties where necessary for service delivery.
- Clients have the right to access, correct, or request deletion of their personal information.
Complaints & Feedback
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
- Contact our support team at info@lighthousegroupinvts.com or 0401 505 033.
- We will respond within 5 business days and work towards a resolution.
- If unresolved, complaints can be escalated to the NDIS Quality and Safeguards Commission at www.ndiscommission.gov.au.
Termination of Services
- Clients may terminate services by providing 14 days’ written notice.
- We reserve the right to suspend or terminate services if:
- There is non-payment for services.
- Our staff or participants face health and safety risks.
- A client breaches NDIS or Australian law.
Liability & Indemnity
- Lighthouse Healthcare Support is not liable for injuries, damages, or losses caused by third-party negligence.
- Clients agree to indemnify Lighthouse Healthcare Support against claims arising from misuse of services.
Amendments to Terms & Conditions
We reserve the right to update these Terms & Conditions. The latest version will always be available on our website.
Contact Us
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