Privacy Policy
Welcome to Lighthouse Healthcare Support. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We believe in treating each person as an individual—listening to their needs, providing quality care, and ensuring they are fully involved in the decision-making process. Our goal is to make a positive difference in the lives of those with disabilities, helping them participate within their own communities and live life to the fullest.
Information We Collect
We may collect the following types of personal information:
- Personal Details – Name, date of birth, contact number, email address
- Health Information – Relevant details required for providing healthcare services
- Payment Information – Billing details (if applicable)
- Website Usage Data – IP address, browser type, pages visited, and other analytics
We only collect sensitive information (e.g., health details) with your explicit consent or as required by law.
How We Collect Your Information
We collect personal information through:
- Online forms and registrations
- Phone, email, or in-person interactions
- Website cookies and analytics
- Third-party service providers assisting in service delivery
How We Use Your Information
We use your personal information to:
- Provide disability support and healthcare services
- Process inquiries, appointments, and payments
- Improve our website and customer experience
- Comply with legal and regulatory requirements
We do not sell or share your personal information with third parties for marketing purposes.
Disclosure of Information
We may disclose your information to:
- Service providers – To assist in providing our services
- Regulatory bodies – If required by law or government authorities
- Authorised representatives – If you provide consent
We ensure third parties comply with Australian privacy laws.
Data Security
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. Security measures include:
- Encrypted data storage
- Secure access controls
- Regular security audits
However, no online transmission is 100% secure, and we encourage you to take precautions when sharing information.
Your Rights & Choices
Under Australian privacy law, you have the right to:
- Access and correct your personal information
- Withdraw consent for data collection (where applicable)
- Request the deletion of your data (subject to legal obligations)
To exercise your rights, contact us at info@lighthousegroupinvts.com
Cookies & Website Analytics
We use cookies to enhance website functionality and user experience. You can manage cookie preferences through your browser settings.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so we recommend reviewing their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Lighthouse Healthcare Support
Office Address: Perth, Australia WA
Phone Number: 0401 505 033
Email Address: info@lighthousegroupinvts.com
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